How can we help?
Find answers to common questions, get help with your order, or reach our support team directly.
We’ve rebranded
Airguard is now HavenGuard Detector™ — same product, same team, just a name that’s fully our own. You may still see the Airguard name on some of our packaging during the transition. The genuine product comes only from Primo Goods / HavenGuard Detector™. If you’re ever unsure or need help, reach out anytime.
Getting your HavenGuard Detector™ to you.
Everything about ordering, shipping, and tracking your detector.
How do I place an order?
Visit our product page, select the pack size that fits your home, and complete checkout. We accept the payment methods shown at checkout.
What pack sizes are available?
HavenGuard Detector™ is available in the pack sizes shown on the product page. Multi-packs help cover more rooms and floors.
Can I change or cancel my order?
We process orders quickly, so contact us at contact@smartclaw.store as soon as possible with your order number.
How long does shipping take?
Orders are processed as quickly as possible. Delivery estimates appear during checkout and in your shipping confirmation email.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number as soon as your order ships.
Setting up your HavenGuard Detector™.
Installation, understanding your readings, and getting the most out of your detector.
How do I install HavenGuard Detector™?
Plug it into a standard wall outlet at breathing height. The display will turn on and begin showing real-time readings.
Where should I place my HavenGuard Detector™?
Place it near bedrooms, gas appliances, and the rooms where your family spends the most time. Follow the included setup guidance.
What do the numbers on the display mean?
The display shows live environmental readings. Refer to the product guide for each measurement and recommended actions.
My display is blank or not turning on.
Try another known-working outlet and allow the unit time to start. If the display remains blank, contact our support team.
Our promise to you.
The 100-night trial, lifetime warranty, and how returns work.
What is the 100-night trial?
Try HavenGuard Detector™ at home. If you’re not satisfied within the trial window, contact us to begin a return.
How do I start a return?
Email contact@smartclaw.store with your order number and the word “return” in the subject line.
What does the lifetime warranty cover?
The warranty covers qualifying manufacturing defects, sensor failures, and hardware malfunctions under the warranty terms.
Talk to a real person.
Real humans answer your emails. Average response: 4 hours during business hours. We answer weekends too.
Phone
Mon–Fri, 9am–5pm EST. Real person, no phone tree.
Send us a message.
We'll get back to you within 4 hours during business hours — usually faster.
Small company. Big standards.
We pick one thing, make it great, and stand behind it for the long haul.
100-night trial.
Not satisfied? Send it back within 100 days. We cover return shipping.
Lifetime warranty.
If it breaks under the warranty terms, we replace it.
Real support.
Questions answered by our team — not a chatbot.